Voicemail Pin Protection: it’s all about safety

Voicemail2As we update and grow our GDPR compliance, we also look to reduce risk. Both sit neatly together, and undertaking your GDPR ‘risk assessment’, will expose potential vulnerabilities to your end users.

On this post, we wish to discuss Voicemail, and how you set up default passwords pins for voicemails. Voicemail is still relied upon for everyday use by many organisations, and sensitive information is commonly left in voicemail messages.

How is Voicemail Vulnerable?

A motivated attacker targeting a company is highly likely to be able to gain valuable information by listening to the voicemail of system administrators or executives over a period of time.

There are many ways to automate phone attacks, and it is easy for an attacker to write a script or use existing software to automate a range of attacks.

Why would they want to hack voicemail?

There are many reasons attackers may be interested in a company’s phone system, including:

  • Using it to make fraudulent calls;
  • Aiding in social engineering attacks;
  • Eavesdropping on sensitive calls;
  • Harvesting sensitive information from voicemails;
  • Compiling internal directories of company staff; and attempting to obtain call detail records for market intelligence and industrial espionage.

How you can act today

Removing the vulnerability will remove the position you will find yourself in, if their system is hacked you incur charges due to fraudulent attacks.  At point of provisioning of the tenants extensions, the system generates a random sequence pin. We recommend if the end-user wishes to change it to something memorable, to remember to avoid using the last 3 or 4 digits of the extension DDi. Encourage users never to change the pin to a sequence of common patterns and repeating numbers – an attacker is likely to work out the PIN using a PIN list instead of having to manually enter in every possible combination of digits.

As with any password, the less obvious the sequence, the less vulnerable to hackers the end user and you as the reseller becoming liable for the costs, are.

Know more about our system’ security

If you wish to speak to any of our team regarding voicemail or any system security, get in touch today at whatsup@telcoswitch.com.

Up to £100 cashback to CallSwitch Resellers!

Up to £100 cashback to CallSwitch Resellers!

Exclusive, limited time only, CallSwitch cashback offer.


TelcoSwitch offers instant cashback incentives to reward Resellers for CallSwitch Recurring Business seats. From £50 cashback per seat signed to a 3 year Recurring Business contract, to £100 cashback per seat signed to a 5 year Recurring Business contract, this fantastic offer is just one way we want to demonstrate our dedication to the Channel. This limited offer ends 31st August 2018.

Paul Gibbs, Sales Director at TelcoSwitch said, “We’re really excited to launch this cashback incentive to our Partners. From unlimited telephone support to dedicated training; we ensure all our Resellers have the knowledge and tools they need to make a success of our products. We’re passionate about the Channel and endeavour to demonstrate our dedication wherever we can.”

About CallSwitch Business

CallSwitch Business is an innovative telephony platform specifically designed to be intuitive and simple – to make communication effortless from installation through to operation. It has been developed to cater for businesses of all sizes and offers unrivalled quality of service.

CallSwitch Business is feature rich, offers state of the art hardware and a very generous call bundle.

Find out more, here.

ISO 9001:2015 & 14001:2015 Certified!

ISO 9001:2015 & 14001:2015 Certified!

Here at TelcoSwitch, we don’t skimp on quality.

Following an evaluation process earlier this year, TelcoSwitch are proud to announce that we are now ISO 9001:2015 and ISO 14001:2015 certified.

By achieving this we are able to demonstrate to customers and suppliers that the quality management and environmental systems we have in place meet the specific requirements set out by the International Organisation for Standardisation (ISO).

Each year an external audit is carried out by a third party to ensure these systems are maintained and any non conformance are noted for correction.

Our decision to become ISO 9001:2015 and ISO 14001:2015 certified is a proactive one that not only anticipates the demands of our customers, but also demonstrates a commitment to providing quality products and services to all current and future customers.

This certification further strengthens our commitment to our customers where our job is to deliver quality products on time with a commitment to always exceed customers’ expectations.

#TestYourMettle – Grad Academy Day

#TestYourMettle – Grad Academy Day

What do you get when you cross BrightSparks with some TelcoSwitch flare? Graduate Academy Day of course!

We wanted a unique approach to our recruitment process, we wanted to stand out from the rest in every element of our partner management, this includes finding the right individuals to deliver. So we called on BrightSparks and with some quick thinking, #GradAcademyDay was born….

We advertised our #GraduateAcademyDay on both TelcoSwitch and BrightSparks social media channels. BrightSparks pooled from the very best to find the 20 potential future TelcoSwitch superstars. We then held the very first event of its kind in the telecoms industry: an in-house selection day, held on Thursday 16th November 2017.

This is where the fun began. The Grads were put through their paces and they all delivered. After introductions from the TelcoSwitch and BrightSparks team, the next hour and a half was dedicated to giving the candidates a chance to individually step up, tell us about themselves and show us their mettle.

They took part in a number group activities, where the candidates were split into smaller groups and presented with a number of scenarios to deal with. This exercised the candidates ability to work in a team, whilst still be able to shine individually as a confident and driven candidate – all absolute musts for our future Grads.

These exercises provided a valuable insight into how each individual performed under pressure and were able to cooperate with others in an environment where those same people are your competition. And they did not disappoint. Each and every person gave their all and showed us what they were really made of.

This left us with a difficult decision. Taking careful consideration, we have shortlisted candidates for further interviews. The Team would like to thank everyone who took part and we hope everyone enjoyed and values the experience the day provided, regardless of our selection.

We would like to thank #BrightSparks for their professionalism, expertise and organisation to help find our TelcoSwitch future stars … watch this space to see who we took on and keep track of their progression.

A recruitment drive gone mad.

We wanted to publicly address the tweet posted today which has understandably evoked questions around diversity of our staff here at TelcoSwitch. The tweet, which was posted by a recruitment company who are planning our upcoming Graduate Recruitment Day, included an image of only white men. Short sighted? Maybe. Harmless? Definitely. This image was used as part of our ‘MAD MEN OF TELEPHONY’ Marketing campaign which plays on the award winning TV show, ‘MAD MEN’ and in no way reflects the hiring policy of TelcoSwitch.

Our fantastic team of hardworking, dedicated 11-strong staff includes two Polish Custom Service Apprentices and three women, including our Operations Manager and a Kenyan Service Delivery Manager. It’s always the case that we hire the best candidate for the role and never judge on gender, race or nationality.

Our Graduate Recruitment programme is an important next step in the growth of our business. We welcome applicants from all genders & nationalities and are proud of our equal opportunity status. The job advert currently being advertised is as follows:

Recent winners of the 2017 Comms National Awards for Best Hosted Platform, TelcoSwitch are leaders in their field and believe the best is yet to come! By providing the world’s most unified turnkey open standards hosted telephony platform, they are revolutionising business communications and are now looking for Graduate Internal Account Managers to join their team!

Why work here?

  • Amazing progression opportunities with six- month salary review depending on performance!
  • Incredible team with an inclusive culture in a fast- growing business!
  • Opportunities to attend expos and shadow BDM/ Sales Director in sales appointments from the get go
  • Beautiful Highgate location on the High Street!
  • Generous commission structure on top of great base salary

Job Description:

  • Develop and manage new accounts and build a strong client relationship with existing allocated accounts
  • Identify potential net new channel partners and formulate solid acquisition plan
  • Identify potential opportunities from existing channel partners and support sales BDM/Sales Director in prospecting, qualifying and negotiating key new business deals
  • Develop a successful track record of finding and winning new business from existing accounts
  • Promoting and selling the TelcoSwitch portfolio of managed services, services, solutions and products
  • Communicate effectively with internal departments to ensure service delivery expectations are met
  • Arrange and deliver remote customer portal training where required
  • Achieving an excellent company services, solutions and product knowledge within TelcoSwitch and on sector specific portfolio/competitors
  • Promote ideas persuasively and anticipate and respond to customer needs
  • Skills and the ability to deal effectively with our customers, and provide excellent customer service


  • Personable, energetic and have a great sense of humour! Strong presentation skills on the phone, online and in person is a must.
  • Highly organised with the ability to express thoughts and present ideas in a clear and concise manner
  • Exceptional interpersonal and communication skills
  • Ability to balance competing priorities and manage multiple deals at the same time
  • You are cooperative, a self-starter and hungry to learn!

Additional information:

*Note: ideal start date will be first week January 2017 (won’t have to worry about time off work for holiday season!)

They’ll be bowled over by our CRM integration

CRM integrationThe telecoms market is highly competitive and pitching the same product as everyone else is not an option if you want to grow your business.

TelcoSwitch is already part of the solution, offering you true flexibility to meet each customer’s specific needs. But we also offer genuine innovation and features that will make a real difference to your customers.

Exceptional integration

CRM+ from CallSwitch Business is just one example of how we can help you differentiate from the rest. CRM+ integrates a customer’s phone system with their CRM platform so they can easily capture every interaction straight into their database.

Each and every call, lead and opportunity is automatically updated with the full call record, recording and outcome. New tasks can be automatically set while notes are stored and sent to colleagues.

What does this mean for your customers?

  • Exceptional customer service
    o Immediately identify customers
    o Information at their fingertips
    o Notes instantly available
  • Empowered staff
    o Provides all the information they need when they need it most
  • Business efficiency
    o Streamlined processes
    o Optimised productivity

To find out more about how we can help you stand out from the crowd, visit http://telcoswitch.com/ or call +44 (0) 330 122 7000 or email whatsup@telcoswitch.com

Introducing CallSwitch Lite

hosted communications

TelcoSwitch has added to its hosted communications service with the launch of CallSwitch Lite. CallSwitch Lite is a slimmed down version of the CallSwitch Business solution that has been built with small businesses in mind.

While it retains the core functionality of the main CallSwitch Business product, we have stripped back the features which are unnecessary in a smaller business environment, offering customers quality and ease of use without having to pay for features they neither want or need.

Unlike other ‘seat only’ solutions, CallSwitch Lite is not a build-it-yourself solution. We have done all the hard work for you so that Lite is ready for your customers now. It includes all the essentials, a handset, attractive call bundle and those business-critical features such as conference calling, multi locations and unified voicemail. There is also a range of optional upgrades available to enable you to tailor your offering for each customer.

The hosted communications solution from TelcoSwitch

CallSwitch is TelcoSwitch’s innovative hosted communications platform, specifically designed to be intuitive and simple, making communication effortless from installation through to operation.

The CallSwitch platform is built on Asterisk – an open source framework for building communications applications. Our network and servers have been built to the highest level of resilience, with considerable back-up options that are unmatched by other providers.

Both CallSwitch Business and CallSwitch Lite have been designed with end user needs in mind and we believe they offer our Partners a clear and easy to understand proposition for prospects of any size. To find out more about how our latest innovation packs a punch, visit http://telcoswitch.com/callswitchlite or call +44 (0) 330 122 7000 or email whatsup@telcoswitch.com

Nothing lasts forever, except our lifetime licenses

Nothing lasts forever, except our lifetime licenses

With recent announcements that some vendors are withdrawing their lifetime licenses (also known as upfront licenses) TelcoSwitch is proud to be supporting the reseller community by continuing to provide lifetime licenses for the CallSwitch hosted solution.

Whereas traditional pay monthly licenses only allow for a fixed margin, lifetime licenses mean 100% margin for resellers. TelcoSwitch resellers can buy their CallSwitch licenses upfront, meaning they become the property of the reseller forever, and their customers turn into profit in a relatively short space of time.

If after a 36-month contract, a customer decides to terminate, the license is still owned by the reseller, allowing them to resell again and retain 100% profit for their business. Nothing lasts forever, except for our CallSwitch lifetime licenses.

We are currently giving away 50 free CallSwitch lifetime licenses to any new resellers that complete Sales & Technical training through the TelcoSwitch Academy by 30th April 2017. To find out more about the offer and get a head start on your competition, visit http://telcoswitch.com/50licenses.

It’s an exciting time at TelcoSwitch. We are currently offering 50 free CallSwitch lifetime licenses for any new resellers that sign up and complete their training and accreditation through the TelcoSwitch Academy by 30th April 2017.

Continuing our back to basics approach to the channel, we have launched a training programme which includes Sales and Technical training modules to fully equip resellers in selling our products.

Provided free of charge as part of the on-boarding process, the TelcoSwitch Academy has been designed to empower resellers with the tools to maximise on the opportunity that the CallSwitch hosted solution offers the channel.

Once all training modules have been successfully completed, resellers will be awarded the TelcoSwitch accreditation certificate and logo, stating that they are an approved TelcoSwitch reseller.

In addition to the TelcoSwitch accreditation, any new resellers that complete all training modules by 30th April will be rewarded with 50 free CallSwitch lifetime licenses, allowing them to get a head start on their competition and start earning immediately. The offer is subject to terms and conditions which can be found at telcoswitch.com/50licenses.

The training sessions, provided by Train to Win are already fully underway, with many more happening throughout March and April.

We’re committed to making sure that all our resellers have the knowledge they need to make a success of our products. If you’d like more information on the 50 free CallSwitch lifetime licenses offer, or to join the TelcoSwitch Academy, visit telcoswitch.com/50licenses.



“There are a couple of hosted vendors who have had an easy time in terms of lack of competition; this year is going to be different.” – Russell Lux

Shaking up the hosted scene and signing over 28,000 hosted seats in the first year alone, TelcoSwitch is making an impact. But who are the men behind this alternative to the channel for hosted telephony?


telcoswitch-russell-luxRussell Lux – The Boss
The mastermind behind the operation, Lux has a track record for helping businesses grow.

telcoswitch-lee-reubenLee Reuben – The Executor
The man who makes things happen, Reuben ensures every Partner’s experience is second to none.

telcoswitch-paul-gibbsPaul Gibbs – The Trader
An expert in hosted telephony, Gibbs knows the Wholesale Channel like the back of his hand.

Joe Murphy – The Traditionalist 
Bringing back tradition in the Dealer model, Murphy knows just how to support Dealers in selling next generation solutions.

Robert Arenson – The Salesman
Helping Partners unearth the diamonds in the jungle of telecoms, Arenson is passionate about finding solutions to customer problems.

Dan Lane – The Architect 
The technical brains of the team, Lane ensures the TelcoSwitch offering stays in tune with Partners’ changing needs.

telcoswitch-andrew-bowenAndrew Bowen – The Controller
Keeping the company finances in check, Bowen’s drive for results keeps the company’s rapid growth on track.